Frequently Asked Questions - All FAQs

Yes, we will keep track of all completed shifts.  Please contact our office in January to request an official letter of your completed volunteer hours..

Here is a link to our Kettle coordinators.  

Yes. All financial donations made at Milton kettles will be used to help people in Milton.

Financial donations over $20 are eligible for a charitable receipt. If you would like a receipt mailed to you please complete a receipt request form and place it in the kettle.

If a donor requests a charitable receipt, please ask them to complete the following form (found in the kettle bucket). Once completed they should fold and drop the form into the bubble. We will issue a receipt to the address provided.

Financial donations are used in one of two ways, depending on the needs of the community and the needs of the food bank. Funds are used to purchase food and hygiene items for distribution in the food bank when stock is low. Funds are used to meet overhead costs, such as property, staffing, & program costs.

No. The Salvation Army Khi Community is a multi-faceted, holistic ministry that aims to support our neighbours in matters of the body and soul. Our Family Services programs include a large food bank, an electricity support program, an income tax clinic, parenting support programs, women’s exercise classes, financial literacy classes and more.

No. We are not able to accept used items at our location. When our neighbours need clothing we write a voucher for use at the local Salvation Army Thrift store, allowing that neighbour to shop for the clothes they need at no personal cost.

Please consider donating your gently used clothing to the thrift store (420 Main St E, Milton) so that we can continue this much needed voucher program.

Please remember you are representing the Salvation Army as you stand at the Kettle and your conduct is critical to our success. Your manner and attitude can make a difference! 

Smile! Be warm, courteous and approachable. Have a joyful attitude. Make eye contact and be attentive. Try to make a connection with as many individuals as possible.

If you have candy canes, offer them to people and say "Merry Christmas".

Express your appreciation each time you receive a donation. Be grateful and say "Thank you" or "God Bless".

Please do NOT leave the kettle unattended at any time. 

 Dress appropriately and look your best. Suggested attire is black dress pants and a white shirt (a red Salvation Army vest will be provided).

Please no eating, drinking, smoking, or chewing gum at the kettle stand.

Plan to arrive 5-10 minutes early for your shift. Please introduce yourself to the person you are relieving.

Another volunteer will be around to take over for you.  If for some reason they do not attend on time, please do not leave the kettle unattended.  Contact the kettle coordinator who will come by to meet you.  If your shift is at the end of the day, a representative from The Salvation Army will come by to collect the kettle.